We are

Mississippi Interactive

Mississippi's eGov Partner

We are

Mississippi Interactive

Mississippi's eGov Partner

Self-Funded App Dev MSI develops each application as a custom solution at no to low cost to the government entity. In contrast to off-the-shelf software, our applications are built to fit each entity’s unique needs.

We are

Mississippi Interactive

Mississippi's eGov Partner

Online & Mobile Payment Processing MSI offers a secure and robust payment processing solution that accepts all major credit cards (Visa, MasterCard, Discover and American Express). MSI handles all PCI-DSS compliance needs on behalf of the agencies using our solution.

We are

Mississippi Interactive

Mississippi's eGov Partner

Website Design MSI provides design, development and content management support for government entity websites. Our attractive designs incorporate best practices for usability and accessibility.

We are

Mississippi Interactive

Mississippi's eGov Partner

App Customer Support Our staff is here to answer calls, emails, and live chats from your customers. Let us help them successfully complete their online registration, renewal, purchase, or submission.

We are

Mississippi Interactive

Mississippi's eGov Partner

Hosting With our in-house hosting capabilities, not only do we ensure data security, but we are also able to address any potential issues quickly and completely.

We are

Mississippi Interactive

Mississippi's eGov Partner

Maintenance Our commitment to keeping our clients’ websites and applications up to date means we designate a substantial amount of our time on update and maintenance projects throughout the year.

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About Mississippi Interactive

In December 2010, the State of Mississip​pi awarded a contract to Mississippi Interactive for the development of eGovernment services. The current contract is for a term of five years with three potential 2-year renewals and allows MSI to develop innovative online services for state agencies, boards and commissions. As the contract was competitively bid through the State’s procurement process, government entities can engage MSI for eGovernment services without needing to issue new RFPs. The primary goal of Mississippi Interactive is to positively transform the relationships between citizens and government by using the Internet to provide a more efficient method for obtaining information and services.

Traditionally, Mississippi Interactive’s business model is based on a self-funded approach where we build applications at no up front cost. In exchange, we receive a market accepted transaction fee each time a service is accessed. Mississippi Interactive’s self-funded business model allows the State of Mississippi to provide a wealth of eGovernment services without the use of any appropriated tax dollars. We are committed to being our customer’s best partner by delivering a solution that not only is easy to use, but also exceeds their expectations.

Mississippi Interactive, LLC is a wholly owned subsidiary of NIC, the largest provider of official web sites, online services and secure payment processing solutions for state and local government entities across the United States.​​​​​​​​​

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The Process

Step 1

Gather Your Team

Gather Your Team

MSI believes in a team approach to Web design and application development. Such an approach brings out multiple perspectives, which can help everyone to understand and determine the necessary application requirements.

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Step 2

EOC Approval

EOC Approval

Once you have gathered your team for a desired Web application or service, you will work with an MSI Project Manager to complete a project proposal. Through this process, MSI will gain a better understanding of your business process and solution requirements.

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Step 3

Create Specs

Create Specs

After we have met to discuss the requirements of your project, MSI will create a functional specification document and submit it to your team for review. This functional specification will define the flow, features and requirements of the service and/or application.

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Step 4

Approve & Sign SOW

Approve & Sign SOW

Once the functional specifications have been completed and approved, MS Information Technology Services will provide you with a Statement of Work that outlines the specific terms, conditions and responsibilities for all parties involved.

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Step 5

Develop

Develop

MSI will develop your Website, application and/or service based on the functional specifications document. Development time varies by application, depending on the individual features and service needs.

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Step 6

Marketing Plan

Marketing Plan

While your Web site, application and/or service is being developed MSI will work with your team to create a marketing plan. This will ensure that the necessary communications and processes can be put into place to inform constituents of your new online service offering.

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Step 7

User Testing

User Testing

Once your Web application has been developed and is ready for testing, MSI will work with your team to perform acceptance testing. MSI is committed to ensuring that your Web application and/or service meets all of your requirements, is secure, and that your system is “bug free”.

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Step 8

Service Approval

Service Approval

After your application has been thoroughly reviewed and tested your team will need to verify that you have approved your Web site and/or application to be deployed to a production environment.

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Step 9

Support

Support

MSI will support, maintain, and host your site and/or application and work with your team to resolve any issues that may arise. If your team has a need for changes to your application, MSI will work with you using the above project steps as needed so that any changes can be implemented in the most efficient manner.

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Step 10

Feedback

Feedback

MSI values your feedback and continuously strives to improve our processes. Please let us know if you have any questions, comments, or concerns.

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Step 11

Reporting

Reporting

MSI will provide your team with various reports and communications throughout the life cycle of the project to ensure that you have a clear understanding of the status. Post production reporting, which provides your team with application statistics via online Web reporting, is available at no additional cost.​

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Contact


Director of Operations
Drew Levanway
601.351.5023

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Solutions

Our Services

The contract between Mississippi Interactive (MSI) and the State of Mississippi allows our company to develop a number of innovative services for the State, many times without the use of tax appropriated dollars. These services include, but are not limited to:

  • Payment processing
  • Online application development
  • Renewals and registrations
  • Bulk data access
  • Online stores
  • Interactive searches
  • Web site design, development, and hosting
  • Application customer support and maintenance

What to Expect

MSI works under a statewide contract that allows us to work with State Agencies without a Request for Proposal (RFP).​​​​ MSI only works with Mississippi government. Because of this, we are able to focus our efforts on the online issues that matter to Mississippi including:

  • Marketing of eGovernment services
  • Online payment processing
  • Web standards
  • Accessibility and usability
  • Browser compatibility
  • Cross promotion on ms.gov
  • Integration with statewide accounting system
  • Press releases
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Current Awards

Best of the Web: 4th Place

MS.GOV Website

ms.gov was recognized as the fourth place winner in the Annual Best of the Web competition sponsored by the Center for Digital Government.
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WebAward: Standard of Excellence - Government

MS.GOV Website

ms.gov receives 2015 WebAward for Government Standard of Excellence
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Hermes Creative Awards: Gold

SOS Website

SOS receives 2015 Hermes Creative Award.

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Communicator Award: Award of Distinction- Home Page

SOS Website

SOS was awarded an Award of Distinction in the 2015 Communicator Awards.
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Hermes Creative Awards: Gold

MSREADY Mobile App

The MSReady Mobile App for iOS and Android​ was awarded a Platinum in the Mobile App category of the 2015 Hermes Creative Awards.
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Communicator Award: Award of DISTINCTION - Home Page

MS.GOV Website

The Communicator Awards recognized ms.Gov with an Award of Distinction.
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    View More Awards

Contact

Mississippi Interactive, a subsidiary of NIC, manages the portal and develops eGovernment solutions for the State of Mississippi.


For questions about general information and related services, you can contact customer service​ at 601.351.5023. MSI's General Manager, Dana Wilson can answer questions related to strategic partnerships and the Director of Operations, Drew Levanway can help with questions related to eGovernment solutions and media inquiries.


Questions or concerns about the State of Mississippi’s web portal (ms.gov) please email: webmaster@msegov.com.​


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